If you want to hear your games more clearly, or chat with friends and teammates, a headset is a great way to do so. Below are details on how to connect your headset to your controller and troubleshoot any errors you may encounter.
What ports does your controller have?
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Beexcellent Headphone Driver
If you purchased an Xbox One controller that was made after June 2015, it includes a 3.5-mm headphone jack. This connector makes the controller compatible with more headset options. If you don't have this option, you need an adapter to use a headset.
Connecting your headset to your controller
There are two ways to connect your headset: a 3.5-mm headphone jack, or the Xbox One headset adapter. If you are using the 3.5-mm headphone jack, plug the headphones into the appropriate port. If you are using an Xbox One headset adapter, plug the adapter into the controller, then plug your 3.5-mm headphones into the adapter.
Troubleshooting errors involving your headset
If you cannot hear anything out of your headset:
If your voice is not heard by your party members:
Additional information
1. When playing music, there is accompaniment but no singing? New call of duty modern warfare 4.
A)The headset jack plug is 3.5 mm, which is the most popular international standard connection.
If the headset is connected to a non-international standard interface, there will be background sound only, then a adapter cable is needed.
2. When the headphones work well but the voice chatting can't work?
A)Please make sure the microphone switch is turned on.
B)Please make sure the device is single interface device if you don't use splitter.
C)The headset plug is quadrupolar, while your device may be of tripolar
D) For those device like computer which have 2 interface. You need a 1 into 2 spliiter to enjoy music and chatting at the same time
3. When there arises the phenomenon of noise, small volume, unclear sound, or one side with sound and the other side without sound?
A)Please check if the plug is well inserted into the interface device,
B)The headset plug is quadrupolar, make sure your device is not tripolar interface.
4. There is electric current noise when using.
Beexcellent Gaming Headset Instructions
A)Please check if the plug is well inserted into the interface device
B)Please take away electronics of strong magnetic (such as the mobile phone,fan..)
C)Please check if the microphone boost of the computer microphone is turned on. If not, open it.
5. Not work on ps4 or xbox one:
--------- Here we want to explain again, our headset could work on ps4, xbox one, xbox one s those with 3.5mm jack port ( only xbox one need microsoft adapter). 2tb hard drive usb powered.
--------- Not work on PS3, xbox 360, because for these 2 consoles need other accessory to conect, very complex, we don’t recommend.
--------- Below is the connection and setting video from youtube for your reference.
PS4 connection and setting: https://www.youtube.com/watch?v=xCpWURfJMNI
For xbox one s’ : https://www.youtube.com/watch?v=CneYDothXsA
For xbox one’ : https://www.youtube.com/watch?v=rCAqBHPVQmc
Beexcellent Headsets
Or you can search “how to use headset with mic on xbox one ps4 controller” on youtube to get more videos.
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